Issue with JIRA integration

[Denislava]

Hello and greetings from Bulgaria,
We have some issues with the JIRA integration, we can insert new issues, but we can`t read existing ones and display in Squash-TM.
Squash-TM version: 1.17.4
JIRA version: v6.4#64014
Connector version: plugin.bugtracker.jira-1.2.0.RELEASE.zip

When we hit search for existing issue we get various exceptions:
Search for issue, key="SQUAS-1"
[18-07-10 17:41:13.364] SquashTM - 1195 ERROR [http-nio-8081-exec-11] [ServletWebRequest: uri=/squash/bugtracker/find-issue/SQUAS-1;client=172.16.199.72;session=96F77AABE4090E283F1CBB50B96183BC;user=rpandauzova] --- org.squashtest.tm.plugin.bugtracker.jira.soap.internal.JiraSoapClientFacade: JIRA SOAP client : an error occured during operation : GetStatuses
org.apache.axis.AxisFault: ; nested exception is:
org.xml.sax.SAXParseException; Premature end of file.

[attachment=574]Search_for_issue_key_SQUAS-1_.jpg[/attachment]


Search for issue, key="SQUAS"
[18-07-10 17:38:51.664] SquashTM - 1195 ERROR [http-nio-8081-exec-6] [ServletWebRequest: uri=/squash/bugtracker/find-issue/SQUAS;client=172.16.199.72;session=96F77AABE4090E283F1CBB50B96183BC;user=rpandauzova] --- org.squashtest.tm.plugin.bugtracker.jira.soap.internal.JiraSoapClientFacade: JIRA SOAP client : the user wasn't allowed to perform operation : GetIssue
org.squashtest.tm.plugin.bugtracker.jira.soap.binding.RemotePermissionException


[attachment=575]Search_for_issue_key_SQUAS.jpg[/attachment]

After opening a new issue
[18-07-10 17:26:22.632] SquashTM - 1195 ERROR [squashtest.tm.service.ThreadPoolTaskScheduler-8] [] --- org.squashtest.tm.plugin.bugtracker.jira.soap.internal.JiraSoapClientFacade: JIRA SOAP client : an error occured during operation : GetStatuses
org.apache.axis.AxisFault: ; nested exception is:
org.xml.sax.SAXParseException; Premature end of file.


[attachment=576]After_opening_new_issue.jpg[/attachment]


Seems like all operations requiring reading from JIRA does not work.

[Denislava]

We fixed the problem ,it was a special control symbol in JIRA that broke the responce message.