Unable to delete files, folders, users

ncorison
Messages : 5
Inscription : mer. janv. 13, 2016 2:50 pm

Unable to delete files, folders, users

Message par ncorison »

While trying to create a new user (which seemed to go successfully) I tried to log in to the new user's account - the system responded that the username or password was wrong. I reset the password and tried again - same result. I then tried to delete the user from the admin account - I was logged off. Logged back on, the user is still there. A user complained that he had created a folder in the wrong location and couldn't delete it - I tried and failed as well. I created a new folder - no problem; I tried to delete it - it failed. Logs don't indicate any errors; any ideas?
gjoseph
Messages : 82
Inscription : lun. juil. 08, 2013 2:38 pm

Unable to delete files, folders, users

Message par gjoseph »

Hey,

This is unusual. Can you give us more details ?
- what version of Squash TM ?
- what database and version ?
- did you empty your cache on your browser ?
- what browser do you use ?
- does this happen with every user you create or just this one ?
ncorison
Messages : 5
Inscription : mer. janv. 13, 2016 2:50 pm

Unable to delete files, folders, users

Message par ncorison »

[b]Squash TM Version:[/b] 1.12.1.RELEASE
[b]DataBase:[/b] mysql-essential-5.1.73-winx64
[b]Browser:[/b] Firefox and Chrome
[b]Cache Cleared:[/b] Yes

[b]Occurence:[/b] One particular user cannot be deleted since he was created and administrator is being logged out when trying to delete that user. All new users created since that user was created have the same symptoms (cannot be deleted and admin logged out when attempting to do so) but old users can be deleted. In addition, all users (and administrators) are having issues with deleting files and folders in Test Case Workspace receiving:

[color=#ff0000]An error occurred while processing (Details)[/color]

and when [color=#ff0000](Details)[/color] is clicked:

{"readyState":4,"responseText":"","status":500,"statusText":"Server Error"}
gjoseph
Messages : 82
Inscription : lun. juil. 08, 2013 2:38 pm

Unable to delete files, folders, users

Message par gjoseph »

Can you send us the file squash-tm.log located in the logs directory after seeing the issue ?
ncorison
Messages : 5
Inscription : mer. janv. 13, 2016 2:50 pm

Pb au lancement de la version SQUASH TM 1.11

Message par ncorison »

I have attached the log.
Unlix
Messages : 10
Inscription : lun. mars 30, 2015 9:24 am

Unable to delete files, folders, users

Message par Unlix »

J'ai eu le même problème suite à des tests de migration de notre base Mysql vers PostgreSQL.

Après vérification du fichier squash-tm.log nous avons vu que les *_id de certaines tables n'étaient pas en BIGINT. La modification du type BIGINT a résolu notre problème.

J'espère que cela peut vous donner une piste.

Cordialement,
Unlix
ncorison
Messages : 5
Inscription : mer. janv. 13, 2016 2:50 pm

Unable to delete files, folders, users

Message par ncorison »

All of our data was created in Squash with the current MySQL database and a quick check did not show the issue you reported, but thanks!
virginialuther12
Messages : 2
Inscription : jeu. mai 04, 2017 10:12 am

Unable to delete files, folders, users

Message par virginialuther12 »

Thanks
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